Frequently Asked Questions
Everything you need to know about our services
1. What makes this hospital one of the largest multi-super speciality centres in the Malwa region?
The hospital offers 350 beds, 200 ICU beds, 15+ specialties, and advanced emergency, surgical, and critical care services supported by cutting-edge technology — making it one of the most comprehensive healthcare centres in the region.
2. How many beds and ICU units are available for patient care?
There are 350 total beds, including 200 dedicated ICU beds for cardiac, neuro, medical, surgical, pediatric, and trauma care.
3. Does the hospital offer advanced modular operation theatres for major surgeries?
Yes. The facility includes 8 modular OTs equipped for cardiac, neuro, orthopedic, laparoscopic, oncology, and emergency surgeries.
4. Which specialties are available under one roof?
Patients can access Cardiology, Neurosurgery, Nephrology, Oncology, Orthopedics, ENT, Dermatology, Gynecology, Pediatrics, Gastroenterology, Pulmonology, Psychiatry, General Surgery, Urology, Ophthalmology, and more.
5. What modern technologies are used for diagnosis and treatment?
The hospital uses advanced systems including: Linear Accelerator, Cath Lab, ECMO/IABP, Neurosurgery Microscope, CRRT/HDF, Robotic System, 1.5 Tesla MRI, 128 Slice Cardiac CT, German RO Dialysis Plant.
6. Is the Emergency & Trauma Centre operational 24x7?
Yes. The Emergency & Trauma Centre runs 24x7, providing rapid care for accidents, strokes, heart attacks, trauma injuries, poisoning, respiratory distress, and all critical medical emergencies.
7. What kind of emergency cases can be handled immediately?
The emergency team handles: Road traffic injuries, Head and spine trauma, Heart attacks & cardiac arrest, Stroke, Asthma and respiratory failure, Poisoning and drug overdose, Pediatric emergencies, Abdominal emergencies like perforation or obstruction.
8. Are ALS and BLS ambulances available for emergency transport?
Yes, both Advanced Life Support (ALS) and Basic Life Support (BLS) ambulances are available, equipped with ventilators, monitors, oxygen, and trained paramedics.
9. Does the hospital have a dedicated critical care team?
Yes. Critical care specialists, intensivists, and trained nurses provide 24x7 monitoring and life-saving interventions inside all ICU units.
10. How experienced are the consultants and surgeons?
The hospital has 25+ highly experienced consultants, including senior cardiologists, neurologists, neurosurgeons, nephrologists, gastroenterologists, oncologists, and surgeons with years of specialization.
11. Are super-specialists available daily?
Most departments have daily OPD availability, and emergency on-call specialists for cardiac, neuro, ortho, trauma, and critical care cases.
12. How can I check the OPD timings of different specialists?
Patients can call the hospital helpline, visit the OPD helpdesk, or check the official website/social media for updated schedules.
13. Which diagnostic tests are available round the clock?
24x7 facilities include: MRI, CT Scan, X-Ray, Ultrasound, Blood tests, Cardiac emergency tests, ABG & electrolytes.
14. Does the hospital have MRI, CT, Ultrasound and X-ray within the campus?
Yes. All imaging services — including 1.5 Tesla MRI and 128-slice CT — are located inside the hospital for immediate access.
15. Is emergency lab testing available at night?
Yes. The laboratory works 24x7, offering urgent test results for emergency and ICU cases.
16. What types of surgeries are performed?
The hospital performs: Cardiac bypass & angioplasty, Brain & spine surgeries, Joint replacement & arthroscopy, Laparoscopic & robotic surgeries, Cancer surgeries, Pediatric surgeries, Emergency trauma surgeries.
17. Are minimally invasive and robotic surgeries available?
Yes. Many departments offer keyhole (laparoscopic) and robotic-assisted surgeries for faster recovery, smaller scars, and reduced complications.
18. Are day-care surgeries performed?
Yes. Minor and selected laparoscopic procedures are available as day-care surgeries, allowing discharge on the same day.
19. Is cashless hospitalization available?
Yes. The hospital offers cashless insurance for patients covered under empanelled insurance companies and TPA networks.
20. Which insurance companies are empanelled?
More than 30 insurance and TPA partners, including Medi Assist, MD India, Health India, FHPL, Paramount, Bajaj Allianz, Niva Bupa, HDFC ERGO, ICICI Lombard, Care Health, SBI, Oriental Insurance, and government schemes. View complete list
21. Is help available for documentation and insurance approval?
Yes. A dedicated Insurance Helpdesk assists with paperwork, authorizations, and policy-related queries.
22. What safety measures are followed inside the hospital?
The hospital follows strict infection control, hygiene audits, sterilization protocols, and ICU monitoring standards to ensure patient safety at all times.
23. Can family members stay with admitted patients?
Yes. Attendants are allowed as per policy. Special, deluxe, and private rooms offer comfortable space for one attendant.
24. Is nursing support available 24x7?
Absolutely. Fully trained GNM and BSc nurses provide round-the-clock care in wards, ICUs, and emergency units.
25. Which centres of excellence operate within the hospital?
Centres of excellence include: Cardiology & Cardiac Surgery, Neurosciences, Oncology, Orthopedics & Joint Replacement, Gastroenterology, Critical Care, Urology & Nephrology, Women & Child Care.
26. Is radiation therapy available for cancer patients?
Yes. The oncology wing includes radiation therapy using a Linear Accelerator, along with chemotherapy and surgical oncology services.
27. Are there specialized units for newborn and pediatric care?
Yes. Dedicated Pediatric Ward and Neonatal Care Unit (NICU) are available with pediatric specialists.
28. What equipment supports critical cases like heart or kidney failure?
Critical patients have access to: ECMO, IABP, CRRT, HDF Dialysis, Ventilators, Advanced cardiac monitors.
29. Is dialysis available for kidney patients?
Yes. The hospital provides 24x7 dialysis, including emergency dialysis and CRRT for ICU patients.
30. What imaging and diagnostic facilities are available?
The hospital offers full imaging support: MRI, CT, X-ray, Ultrasound, Echo, Mammography, and advanced pathology labs.
31. Are physiotherapy and rehabilitation services provided?
Yes. Physiotherapy is available for post-surgery recovery, orthopedic injuries, neurological rehabilitation, and chronic pain management.
32. Is there support for NRI or international patients?
Yes. Dedicated support is available for NRIs including video updates, coordination with families abroad, and help with reports and discharge summaries.
33. How can OPD appointments be booked?
Appointments can be booked through the reception desk, hospital helpline, or online through the official website/WhatsApp (if enabled).
34. Are teleconsultations available?
Teleconsultation or video calling options are available for selected departments depending on doctor availability.
35. Can emergency cases be admitted without prior appointment?
Yes. Emergency cases are admitted immediately and treated without any prior appointment or booking.